Frequently Asked Questions

What should I expect on my first day of class?

Please arrive 10 minutes prior to the scheduled start of your reserved class time so that you may purchase gloves (if not bringing your own), meet your coach, and walk through what to expect in class. We are here for you!

When should I arrive for class?

Please plan to arrive at least 5 minutes prior to your reserved class (10 if it’s your first time) and be sure to check yourself in at the front desk kiosk. Class begins promptly at the scheduled time.

What is the cancellation policy?

You may change or early cancel your class up to 4 hours before the start of class. Early cancelled classes will go back into your account for another time. If you no-show or cancel within the 4-hour window before class, it will be considered a late cancellation and you will forfeit the class. If you have an autopay membership and you late cancel or no-show a class, you’ll be charged a late cancel fee. You may cancel classes via your account on the Jabz Boxing app, website, or Mindbody. Texts, voicemails, DMs, emails, etc. are not considered valid cancellation methods.”

What is the wait list policy?

When you see that a class is full, click on it, and it will ask you if you want to add your name to the waitlist. If the waitlist is full, it will tell you that too. If a spot opens up, you will be added to the class and receive an email confirmation. Note: if a spot opens up within 4 hours of the class start time, you will not automatically be added off of the waitlist to avoid a late cancel charge.

Are children permitted at my Jabz Boxing® location?

Jabz Boxing does not offer childcare. For safety and liability reasons, please understand that we are unable to provide the lobby as a space for unattended children of any age. We appreciate your efforts to find an alternative care situation for your children while you work out with us. The minimum age to take class is 16. Our clients under the age of 18 must have their parent or guardian sign their waiver prior to taking their first class with us.

Who should I contact with a billing issue?

Should you have a billing issue, please contact your home studio directly.

How do I book a class?

Download our mobile app in the App Store. Search for the studio near you – once selected, you will be prompted to create an account and purchase a membership option.

Once purchased, click on a class day / time that fits your schedule. You will then be prompted to book your class. You can also book right here on our website, or give your local Jabz Boxing a call or email – we’ll be happy to get your set up and registered for class!

How do open my own Jabz Boxing®?

We would love to talk to you about franchising opportunities. For more information about owning your own Jabz Boxing^® visit the “Franchise” page.